Terms of Service

1. Who provides FacturAI

FacturAI is operated by Mossbyte, a sole proprietorship registered in the Netherlands, KVK 42152943. Support: support@facturai.io.

2. The service

FacturAI receives purchase documents through the web, Telegram and forwarded email, extracts purchase information with AI, and provides shared household history, corrections, summaries and Ask answers. Optional integrations synchronise selected data with services you connect. Results cover only the information in your household, not all your spending. FacturAI is not an accounting system or tax, legal or financial advice.

3. Membership and limits

Free includes 15 AI-recognised receipt documents and 15 successful Ask calculations per household per UTC calendar month. Filter-only searches, clarification requests and reused saved answers do not consume Ask allowance; Refresh starts a new calculation. Text and voice receipt creation do not consume the document allowance.

Active club membership removes monthly document and Ask quotas and enables email forwarding. Both plans limit receipt creation and Ask calculation attempts to five per operation per minute; exceeding a limit blocks that operation for 30 minutes. Finite quotas reset monthly in UTC. Free needs no card: registration and accepting these Terms never authorise a charge.

4. Prices and payment

Club membership costs €4.99 per calendar month or €50.00 per twelve months, paid in advance. Prices are in EUR and include applicable taxes. Check the offer, amount and any first-charge date before confirming. Your bank may charge currency-conversion fees.

Mossbyte is the seller; Stripe processes payments and hosts payment management. Card details are entered on Stripe's pages, not stored by FacturAI. This is an online service with no shipping. Confirmed payment adds access to the purchasing household; existing paid or gifted time is preserved. Membership shows payment history and available receipts. If a confirmed payment has not added access, contact support with the payment reference if available.

5. Renewal and cancellation

Renewal is selected by default before checkout. Keeping it on authorises recurring charges for the chosen period until cancelled; turning it off buys that period once. In Membership, use “Manage subscription” to stop renewal in Stripe before the next charge. Cancellation alone does not refund earlier payments or remove paid access. When access expires, the household returns to Free without losing its receipt history.

Mandatory cancellation and repayment rights still apply. Consumers covered by Dutch subscription rules can end a renewed subscription after its initial fixed term with no more than one month's notice, rather than being locked into another year. Contact support for earlier termination or repayment of unused time that the portal does not offer, including if you cannot sign in.

6. Withdrawal and refunds

Request a full refund within 14 days of any membership payment, including renewals, by emailing support@facturai.io. Include your account email and payment reference if available; no reason is required. We do not deduct used days, and using FacturAI does not waive withdrawal rights.

We refund through Stripe to the original payment method within 14 days of your request; your bank may take longer to display it. When a refund ends a renewing membership, we also stop future charges. A completed full refund removes only that purchase's unused access, preserving other purchases, gifts and receipts. Your statutory rights, including remedies for a faulty service, remain available after 14 days.

7. Accounts and households

Keep your account and connected services secure and your account information accurate. Household members share documents, purchase records, corrections and history: there are no private receipts within a household. Leaving does not erase shared history.

8. Your documents

You retain ownership. You authorise only the storage, processing and provider transfers needed to deliver FacturAI, as described in the Privacy Policy. Submit only documents and third-party information you are authorised to use; do not submit malicious content or access others' accounts unlawfully. Originals are kept with receipt records; there is no setting to delete only an original while retaining its receipt.

9. AI results

Recognition, categories, summaries and answers can be wrong. Check originals before relying on important results. Correction memory stays within your household. FacturAI does not train or fine-tune its own AI models on your documents; external AI processing is described in the Privacy Policy.

10. Optional integrations

Connecting Actual Budget allows reading reference and transaction data and writing the categorisation, changes and splits you request. Webhooks deliver enabled events to endpoints your administrator selects. Disconnecting stops future synchronisation or delivery, not changes already made or copies already received. Check important changes in connected services.

11. Ending access and deletion

Household deactivation blocks access, not erasure; leaving or the end of paid access does not delete shared records. For data access, correction, deletion or other applicable rights, contact privacy@facturai.io, even without an active or paid account. Requests must respect other members' rights and legal retention duties; see the Privacy Policy.

12. Messages

We send authentication, requested service, security and legally required messages. Marketing requires separate voluntary permission and a working opt-out; accepting these Terms is not consent.

13. Availability and complaints

FacturAI can change, be interrupted or contain defects. We may restrict access where reasonably necessary to protect the service or others and will communicate material service or Terms changes where practical. Nothing here excludes mandatory consumer rights or responsibility required by law. Contact support with complaints; you may still contact a competent regulator or court.

14. Contact

Support: support@facturai.io. Privacy: privacy@facturai.io.